Our Policies Explained
Every care an attention is given to each and every order when made and packaged, ensuring that we package the products in a safe and secure way to meaning they reach you in the best condition. In the unlikely event that an issue arrises with your order, please contact us within 24 hours of receipt.
Regretfully we are unable to accept liability for loss, theft or damage to your order once your delivery has been accepted/marked as delivered by the courier.
Our preferred shipping handlers are Royal Mail and UPS who aim to deliver within 3 working days
Once your order leaves us, we have no control over courier timescales, however if your order has not been received within 10 days, please contact us so that we can carry out the necessary tracking checks and aim to provide an update.
All of our products are made in an environment which handles, nuts, dairy, wheat, gluten, seeds, eggs, soy, sulphites. Please contact us if you have any special dietary requirements or intolerances and we will be able to provide you with a full list of ingredients for the products you are interested in.
Delivery & Dispatch Times - Updated 24.07.21
Our current dispatch times are 5 business days after order (however this may temporarily increase during peak times (October - December) to a maximum of 15 days) a dispatch email will be generated and sent to you once your order leaves us. Please feel free to pop us a message in the unlikely event that you have not received a dispatch email within this timeframe (Weekends/Bank Holidays Excluded, day 1 is the first business day following the day your order was placed i.e if your order was placed on a Saturday, then day 1 would be Monday)
Hot Weather Guidance
Whilst every precaution is taken, including the use of insulating packaging materials to keep your chocolate cool during transit, we regretfully cannot accept responsibility or any liability for any heat damage/melted items that arise due warm weather.
Due to the perishable nature of our products, we are unable to accept returns. For non-perishable, non-food items, our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.