1. When will my order be dispatched?
A. We aim to dispatch within 7-10 working days after your order is placed. When in peak times, this can increase to 15 working days due to the handmade to order nature of our products. 
2. My order has been shipped, when will it arrive?
A. Please allow up to 5 days for Royal Mail and 48hrs for UPS to arrive.
3. I’ve made a mistake on my order, can I change it?
A. If it’s been less than 5 working days, you can make changes by messaging our main business page. 
4. Can I change the shipping address?
A. Yes, as long as it’s within 5 working days of placing your order. 
5. Do you have a vegan range? 
A. Yes we do, please visit our website for more details.
6. My box / products are damaged/ broken, can I have a refund? 
A. No, we do not issue refunds for items broken on delivery, but you can contact
your delivery provider to discuss your options.
7. How do I become a representative?
A. You can become a representative by signing up on our website, or message us for more information.
8. Do you ship outside the UK? 
A. We currently only ship to UK and Ireland
9. Can you track my parcel?
A. If it has been longer 5 working days and you have not received your package, please contact us so we can track it for you. 
10. There’s an item missing from my order, what should I do?
A. Please contact us regarding any missing items

The Inspiration behind Kakawa

CEO, Chocolatier, business man and founder of Kakawa by day - socialist, nature lover and foodie by night.

I’m passionate about creating something new, more than just ordinary - most of all, making it taste great and having fun with it!

I feel a recipe is only a theme, a tune which anyone can play, but add some inspiration each time with a different variation!

My weekends mainly consist of winding down the busy week with leisurely strolls through the countryside of Kent, culinary creations, and socialising with everyone whenever I get the chance!I pride myself on having accomplished, (and smashed!) many of the goals I have set myself, continuously setting the bar higher for myself, and always striving to achieve more!

I leave no stone unturned and have worked (very!) hard to get where I am today - Rome wasn’t built in a day, but it’s still standing, loud and proud for everyone to see!

Many people say dreams do not become your reality, but I say, you can sure as hell work your hardest to prove them wrong - I did, and I'd never look back - onwards and upwards is my motto, build your plan, stick to it and the world can be yours!

The Story

Since I was a child, (and after watching many, many episodes of The Apprentice and being so inspired by how Lord Sugar achieved all he has in business) all I dreamt about was having my very own business within the food sector and more recently, surpassing the chain brands both in being a leading brand in the chocolate world, but most importantly, in taste!

After being in the food industry for quite some time (19 years to be exact!), one evening, Something just clicked, suddenly realising that this was my time, my chance and immediately I needed to address my dreams, after maintaining others for so long - it was then that I decided to make a go of it.

I made a start with a very small number of slabs (3 flavours), and very quickly word spread about this ‘new chocolate’ being ‘the best I’ve ever tasted’

As the interest in my chocolate and my story continued to grow, so did the ideas and the range of products.It was then that I realised, without a doubt, that I could in fact not only make my dreams come true, but surpass all expectations in the process!

Now, fast forward to 2022, a good few years of hard work and patience, we now offer in excess of 200 handmade chocolate products within our collections, a selection of which we were fortunate enough to showcase in one of the high streets top tier retailers in the lead up to Christmas 2021!

Driving me to continue to grow, and achieve my ultimate goal of being one of the industry leaders within the UK independent chocolate market.

With all this in mind, I want to also show, particularly young entrepreneurs, that your dreams are worth chasing!

You can start your very own business from your kitchen table, with nothing more than a pen and paper - and in my case, chocolate!

Believe in yourself, to believe in a better future.

JJ - Founder & CEO Kakawa Artisan Chocolate & Co Ltd