Shipping policy

Shipping Policy 

Our Shipping Policy was last updated on 11.01.2022


Interpretation and Definitions 


The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 


For the purposes of this Disclaimer: 

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Kakawa Artisan Chocolate & Co Ltd
  • "Goods" refers to the items offered for sale on the Service.
  • "Orders" means a request by You to purchase Goods from Us.
  • "Service" refers to the Website.
  • "Website" refers to, accessible from
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
    Thank you for visiting and shopping at The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy 

Shipment processing times 

All Orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays. 

In the event we are experiencing a high volume of orders or in a peak period such as Easter/Christmas, shipment days may temporarily be increased, taking meaning that orders will be processed within a maximum of 15 business days. 

Please allow additional days in transit for delivery. (non domestic deliveries may take 3-10 days once shipped)

If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates


Shipping charges for Your Orders will be calculated and displayed at checkout.


  • Shipping method: Standard P&P (Royal Mail) Shipment cost: £3.95
    Estimated delivery time: 3-5 business days
  • Shipping method: Standard P&P 2-5kg (UPS) Shipment cost: £5.00
    Estimated delivery time: 2 business days 
  • Shipping method: Standard P&P 5-10kg (UPS) Shipment cost: £10.00
    Estimated delivery time: 2 business days
  • Shipping method: Tracked 24 (Royal Mail) Shipment cost: £6.95
    Estimated delivery time: 1 business day
  • Shipping method: Tracked 48 (Royal Mail) Shipment cost: £5.95
    Estimated delivery time: 2 business days
  • Shipping method: Standard Overseas P&P 0-3kg (UPS) Shipment cost £35.00                                           Estimated delivery time: 3-10 business days

Shipment confirmation & Order tracking 

You will receive a Shipment Confirmation Email once Your Order has shipped (if opting for a tracked service, the shipment confirmation email will contain your tracking number. The tracking number will be active within 24 hours.)

Once your order leaves us, we have no control over courier timescales, however if your order has not been received within 10 days, please contact us so that we can carry out the necessary tracking checks and aim to provide an update.

Customs, Duties and Taxes 

Kakawa Artisan Chocolate & Co Ltd is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes) 


Kakawa Artisan Chocolate & Co Ltd is not liable for any products damaged or lost during shipping. If your order was received damaged, please contact the shipment carrier to file a claim. 

Please save all packaging materials and damaged goods before filing a claim. 

Contact Us 

If you have any questions about this Shipping Policy, You can contact Us:

  • By visiting this page on our website:
  • By sending us an email:


All of our products are made in an environment which handles, nuts, dairy, wheat, gluten, seeds, eggs, soy, sulphites. Please contact us if you have any special dietary requirements or intolerances and we will be able to provide you with a full list of ingredients for the products you are interested in.

Hot Weather Guidance 

Whilst every precaution is taken, including the use of insulating packaging materials to keep your chocolate cool during transit, we regretfully cannot accept responsibility or any liability for any heat damage/melted items that arise due warm weather.


Due to the perishable nature of our products, we are unable to accept returns. For non-perishable, non-food items, our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Obvious signs of use 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery


On occasion due to an unforeseen issue with supply, it may be necessary for us to substitute a product in your order. Substitutions will always be the closest match possible to the unavailable product and monetary value.

When a suitable substitution is unavailable this proportion of your order will be refunded on dispatch and noted on your dispatch email as "REFUNDED"

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.