Shipping policy

Shipping Policy 

 

Interpretation and Definitions

 

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

 

For the purposes of this Disclaimer:

 

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Kakawa Artisan Chocolate & Co Ltd
  • "Goods" refers to the items offered for sale on the Service.
  • "Orders" means a request by You to purchase Goods from Us.
  • "Service" refers to the Website.
  • "Website" refers to www.kakawaartisan.com, accessible from www.kakawaartisan.com
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
    Thank you for visiting and shopping at www.kakawaartisan.com. The following terms and conditions constitute our Shipping Policy.


Domestic Shipping Policy


Shipment processing times*


We aim to ship orders within 5 working days after your order day, although during peak times may be slightly longer. Orders are not shipped or delivered on weekends or holidays.


In the event we are experiencing a high volume of orders or in a peak period such as Easter/Christmas, shipment days may temporarily be increased (up to a maximum of 10 working days). We will notify you via the email address provided on your order of any undue delay.

 

Weekend Orders

Orders placed Friday will be day 1 Monday

Orders placed Saturday & Sunday will be day 1 Tuesday

Please allow additional days in transit for delivery.

 

If there will be a significant delay in shipment of Your Order, We will contact You via email

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.


Shipment confirmation & Order tracking


You will receive a Shipment Confirmation Email once Your Order has shipped (if opting for a tracked service, the shipment confirmation email will contain your tracking number. The tracking number will be active within 24 hours.)

 

Once your order leaves us, we have no control over courier timescales, however if your order has not been received within 10 days, please contact us so that we can carry out the necessary tracking checks and aim to provide an update.

Once your order has been marked as delivered by the chosen courier, and detailed as such via the tracking information provided, you would need to contact the courier directly if you believe this not to be the case with the tracking number provided on your dispatch email to file a stolen mail claim, as we cannot accept responsibility once any order has been marked as delivered/received.

In the event of an order being returned to us due to the incorrect address being used on the order, delivery attempted or uncollected and returned to us the postage fee would be required to be repaid for the order to be reshipped by us on return from the courier. Returns items are not eligible for refunds.


Customs, Duties and Taxes


Kakawa Artisan Chocolate & Co Ltd is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)


Damages


Kakawa Artisan Chocolate & Co Ltd is not liable for any products damaged or lost during shipping. If your order was received damaged, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.


Contact Us


If you have any questions about this Shipping Policy, You can contact Us:

  • By visiting this page on our website: https://kakawaartisan.com/pages/contact-us
  • By sending us an email: hello@kakawaartisan.com

 

Allergens

All of our products are made in an environment which handles, nuts, dairy, wheat, gluten, seeds, eggs, soy, sulphites. Please contact us if you have any special dietary requirements or intolerances and we will be able to provide you with a full list of ingredients for the products you are interested in.

Hot Weather Guidance 

Whilst every precaution is taken, including the use of insulating packaging materials to keep your chocolate cool during transit, we regretfully cannot accept responsibility or any liability for any heat damage/melted items that arise due warm weather.

Returns

Due to the perishable nature of our products, we are unable to accept returns.

Vouchers

Our E-vouchers expire 6 months after purchase and will no longer be redeemable.

Substitutions 

On occasion due to an unforeseen issue with supply, it may be necessary for us to substitute a product in your order. Substitutions will always be the closest match possible to the unavailable product and monetary value.

When a suitable substitution is unavailable this proportion of your order will be refunded on dispatch and noted on your dispatch email as "REFUNDED"


Refunds & Cancellations (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.  

Due to the nature of our business activity, we are only able to accept cancellation requests within 24 hours of orders being placed, requests after this time will not be available due to the ordering and preparation of ingredients and associated products.