Shipping policy

All orders are handmade and to order, and every effort will be made to dispatch within 7-10 business days, however this may change during peak times.

Products will be shipped via the option/courier selected at checkout. 

No liability whatsoever will be accepted for products that are lost or damaged in transit, this also applies to any products that are ordered during warm weather and that may be subject to damage from heat or melting.

Once an order has been marked as delivered by the delivering courier, the transaction between Kakawa Artisan Chocolate & Co Ltd and the customer has been completed, and no liability of any claim of an undelivered order is accepted by Kakawa Artisan Chocolate & Co Ltd and would need to be bought to the attention of the shipping company.

Proof of postage and delivery is available on request by emailing us at